Before work starts
Cancel before we begin and you get a full refund, no questions. Tell us by email or on WhatsApp and we will confirm it in writing.
Once work has started
If you cancel mid-project, you pay for what has been done and we refund the rest. We will show you what was produced and how we arrived at the figure.
If we cannot deliver what was agreed, you get a full refund, including anything already done. That is our side of the bargain, not a concession.
After delivery
Completed and accepted work is not refundable, because it is yours and you have it. What you do get is the revisions the gig includes: if the delivery does not match what was agreed, say so and we will fix it.
Domains, hosting and third-party products
A registered domain cannot be refunded, the registry charges us the moment it is bought, and the name is yours.
Hosting and other recurring products can be cancelled for the next period. We do not refund part of a period that has already run.
How to ask
Email trivxsolutions@gmail.com with your order number and what went wrong. We reply within two working days, and where a refund is due we send it back the way you paid within seven working days of agreeing it.
Ask us before you order rather than after. We would rather spend five minutes now than argue about it later.
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